Frequently Asked Questions

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Manual for installation and use of the device

Frequently asked questions and answers

Please for a list of channels?

What do I need to be able to use MTEL TV service?

In order to be able to use MTEL TV service, you will need:

  • Access to the Internet
  • One of the supported devices or MTEL TV STB device
  • Activated MTEL TV service

What is the minimum speed necessary for the smooth operation of your service?

Minimum speed required for MTEL TV services is:

  • 2 Mb/s or more – when you want to watch channels on your phone or tablet
  • 10 Mb/s or more – when you watch channels on one of the following devices: MTEL TV STB
    device, Samsung Smart TV, Amazon Fire TV or Apple TV
  • 25 Mb/s or more – when you use the internet on more than one device at the same time.

Which devices support the GO4TV app?

If you own one of the following devices, you can start using MTEL TV app immediately:

MTEL TVSet Top Box device – You can place your order online or contact our contact center!

 Samsung Smart TV
• Models from 2014/15/16/17/18 (find the list of devices on the following link)
• WebOS Legacy Platform (TV SDK 5.1), Tizen 2.3/2.4/3.0/4.0

Android phone/tablet 
• OS Kit Kat 4.4 or newer

Apple TV
• 4th generation of Apple TV or newer
• tvOS 10.0 or more

iOS devices (iPhone, iPad, iPod Touch)
• iOS 11 or newer

Chromecast
• All Chromecast devices

Is there a contractual obligation?

There is no contractual obligation. All packages are Prepaid, i.e. with no obligation to extend the service beyond the paid period.

What is the price of subscription?

Subscription price depends on the type of package. Our offer of packages and prices are listed on our website. The price depends on the territory in which you are buying the service, since taxes vary according to the territory.

How can I sign up for a 7-day free trial?

In order to activate a 7-day free trial, you should click on TRY FOR FREE. Fill in the form with your personal information such as name, surname, contact number and email address. Then install the MTEL TV app on your device. In just a couple of minutes, you will get an SMS which contains Username and Password which you should use to log in the MTEL TV app and enjoy the top quality TV content!

*Note: In the free trial, Arena Sport channels are not available.

How can I buy the package I want?

You can buy our packages in two ways:

    online

  • call our customer service
  • direct bank transaction

Online purchase implies that you choose the package and provide all the necessary information about the payment.

You can make a purchase with the help of our customer service and according to the instructions for payment.

Call: +1 773-598-5800

Is it possible to watch TV content which was already broadcasted?

Yes, if you have missed your favorite TV show, our CATCH UP services allows you to play it again. MTEL TV adapts to you and your schedule. Rewind the content up to 7 days back.

What is MTEL TV STB device, how can I order it and how long does it take for it to arrive at my address?

MTEL TV STB device is a TV receiver which turns every TV into a device on which you can use MTEL TV service and watch EX YU TV channels. MTEL TV STB device is small, easily connects to your TV and it is even easier to install it. The device takes 5 work days to arrive at your address.

MTEL TV

Download the application for 7 days and see for yourself the quality of our service.