{"id":7756,"date":"2020-08-13T07:12:36","date_gmt":"2020-08-13T07:12:36","guid":{"rendered":"https:\/\/mojago.tv\/usa\/?page_id=7756"},"modified":"2025-04-16T13:14:30","modified_gmt":"2025-04-16T13:14:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/mojago.tv\/usa\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;20&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1585158123503{margin-top: 70px !important;margin-bottom: 70px !important;background-color: #ffffff !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;3\/4&#8221; css=&#8221;.vc_custom_1520490166476{margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Manual for installation and use of the device&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|line_height:27px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1597302096529{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;7134&#8221; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1585240089638{margin-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8221;]\r<!-- fancy-text-box -->\r<div class=\"rt-fancy-text-box element-three hover-active-on  \"   data-fancy-text-box-align=\"left\"><div class=\"holder matchHeight \"><div class=\"title\"><div class=\"pic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/04\/pdf.png\" alt=\"Manual for installation of GO4TV STB device\" width=\"64\" height=\"64\"\/><\/div><h4 class=\"fancy-text-tag\"  style=\"font-size: 18px;line-height: 28px\" ><a  href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/09\/GO4TV-INSTALLATION-AND-SETUP-MANUAL-OASIS-ONE-STB.pdf\"  title=\"\" target=\" _blank\">Manual for installation of GO4TV STB device<\/a><\/h4><\/div><div class=\"clearfix\"><\/div><div class=\"data\"><p><\/p><\/div><div class=\"more\"><a class=\"btn\" href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/09\/GO4TV-INSTALLATION-AND-SETUP-MANUAL-OASIS-ONE-STB.pdf\"  title=\"\" target=\" _blank\">MORE<\/a><\/div><\/div><\/div>\r<!-- fancy-text-box -->\r[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8221;]\r<!-- fancy-text-box -->\r<div class=\"rt-fancy-text-box element-three hover-active-on  \"   data-fancy-text-box-align=\"left\"><div class=\"holder matchHeight \"><div class=\"title\"><div class=\"pic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/04\/pdf.png\" alt=\"Manual for STB device and remote control\" width=\"64\" height=\"64\"\/><\/div><h4 class=\"fancy-text-tag\"  style=\"font-size: 18px;line-height: 28px\" ><a  href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/09\/GO4TV-STB-manual.pdf\"  title=\"\" target=\" _blank\">Manual for STB device and remote control<\/a><\/h4><\/div><div class=\"clearfix\"><\/div><div class=\"data\"><p><\/p><\/div><div class=\"more\"><a class=\"btn\" href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/09\/GO4TV-STB-manual.pdf\"  title=\"\" target=\" _blank\">MORE<\/a><\/div><\/div><\/div>\r<!-- fancy-text-box -->\r[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;60px&#8221;][vc_custom_heading text=&#8221;Frequently asked questions and answers&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|line_height:27px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1597302161248{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;7134&#8221; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1585240089638{margin-bottom: 20px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1585230796731{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 45px !important;padding-right: 45px !important;padding-bottom: 45px !important;padding-left: 45px !important;background-color: #f4f5f6 !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1585230506269{margin-top: 0px !important;margin-bottom: 28px !important;padding-top: 6px !important;padding-bottom: 6px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;]<div class=\"rt-accordion element-five accord \"  ><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">Please for a list of channels?<\/h4><\/div><div class=\"rt-accordion-item-body\"><\/p>\n<div class=\"rt-fancy-text-box element-three hover-active-on \" data-fancy-text-box-align=\"left\">\n<div class=\"holder matchHeight \" style=\"height: 187px;\">\n<div class=\"title\">\n<div class=\"pic\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2020\/04\/pdf.png\" alt=\"Uputstvo za instalaciju GO4TV STB ure\u0111aja\" width=\"64\" height=\"64\" data-no-retina=\"\" \/><\/div>\n<h4 class=\"fancy-text-tag\" style=\"font-size: 18px; line-height: 28px;\"><a href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2024\/07\/MOVE-TV-SPISAK-KANALA.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Channels list<\/a><\/h4>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<div class=\"data\"><\/div>\n<div class=\"more\"><a href=\"https:\/\/mojago.tv\/usa\/wp-content\/uploads\/2025\/04\/MOVE-SPISAK-KANALA-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">MORE<\/a><\/div>\n<\/div>\n<\/div>\n<p><\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">What do I need to be able to use MTEL TV service?<\/h4><\/div><div class=\"rt-accordion-item-body\">In order to be able to use MTEL TV service, you will need:<\/p>\n<ul>\n<li>Access to the Internet<\/li>\n<li>One of the supported devices or MTEL TV STB device<\/li>\n<li>Activated MTEL TV service<\/li>\n<\/ul>\n<p><\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">What is the minimum speed necessary for the smooth operation of your service?<\/h4><\/div><div class=\"rt-accordion-item-body\">Minimum speed required for MTEL TV services is:<\/p>\n<ul>\n<li>2 Mb\/s or more &#8211; when you want to watch channels on your phone or tablet<\/li>\n<li>10 Mb\/s or more &#8211; when you watch channels on one of the following devices: MTEL TV STB<br \/>\ndevice, Samsung Smart TV, Amazon Fire TV or Apple TV<\/li>\n<li>25 Mb\/s or more &#8211; when you use the internet on more than one device at the same time.<\/li>\n<\/ul>\n<p><\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">Which devices support the GO4TV app?<\/h4><\/div><div class=\"rt-accordion-item-body\">If you own one of the following devices, you can start using MTEL TV app immediately:<\/p>\n<p>MTEL TVSet Top Box device &#8211; You can place your order online or contact our contact center!<\/p>\n<p><strong>\u00a0<\/strong><strong>Samsung Smart TV<\/strong><br \/>\n\u2022 Models from 2014\/15\/16\/17\/18 (find the list of devices on the following link)<br \/>\n\u2022 WebOS Legacy Platform (TV SDK 5.1), Tizen 2.3\/2.4\/3.0\/4.0<\/p>\n<p><strong>Android phone\/tablet\u00a0<\/strong><br \/>\n\u2022 OS Kit Kat 4.4 or newer<\/p>\n<p><strong>Apple TV<\/strong><br \/>\n\u2022 4th generation of Apple TV or newer<br \/>\n\u2022 tvOS 10.0 or more<\/p>\n<p><strong>iOS devices (iPhone, iPad, iPod Touch)<\/strong><br \/>\n\u2022 iOS 11 or newer<\/p>\n<p><strong>Chromecast<\/strong><br \/>\n\u2022 All Chromecast devices<\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">Is there a contractual obligation?<\/h4><\/div><div class=\"rt-accordion-item-body\">There is no contractual obligation. All packages are Prepaid, i.e. with no obligation to extend the service beyond the paid period.<\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">What is the price of subscription?<\/h4><\/div><div class=\"rt-accordion-item-body\">Subscription price depends on the type of package. Our offer of packages and prices are listed on our website. The price depends on the territory in which you are buying the service, since taxes vary according to the territory.<\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">How can I sign up for a 7-day free trial?<\/h4><\/div><div class=\"rt-accordion-item-body\">In order to activate a 7-day free trial, you should click on TRY FOR FREE. Fill in the form with your personal information such as name, surname, contact number and email address. Then install the MTEL TV app on your device. In just a couple of minutes, you will get an SMS which contains Username and Password which you should use to log in the MTEL TV app and enjoy the top quality TV content!<\/p>\n<p>*Note: In the free trial, Arena Sport channels are not available.<\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">How can I buy the package I want?<\/h4><\/div><div class=\"rt-accordion-item-body\">You can buy our packages in two ways:<\/p>\n<ul>online<\/p>\n<li>call our customer service<\/li>\n<li>direct bank transaction<\/li>\n<\/ul>\n<p>Online purchase implies that you choose the package and provide all the necessary information about the payment.<\/p>\n<p>You can make a purchase with the help of our customer service and according to the instructions for payment.<\/p>\n<p>Call: <a href=\"tel:0017739627548\">+1 773-598-5800<\/a><\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">Is it possible to watch TV content which was already broadcasted?<\/h4><\/div><div class=\"rt-accordion-item-body\">Yes, if you have missed your favorite TV show, our CATCH UP services allows you to play it again. MTEL TV adapts to you and your schedule. Rewind the content up to 7 days back.<\/div><\/div><div class=\"rt-accordion-item\"><div class=\"rt-accordion-item-title\"><div class=\"rt-accordion-item-title-icon\"><div class=\"symbol\"><\/div><\/div><h4 class=\"panel-title\">What is MTEL TV STB device, how can I order it and how long does it take for it to arrive at my address?<\/h4><\/div><div class=\"rt-accordion-item-body\">MTEL TV STB device is a TV receiver which turns every TV into a device on which you can use MTEL TV service and watch EX YU TV channels. MTEL TV STB device is small, easily connects to your TV and it is even easier to install it. The device takes 5 work days to arrive at your address.<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/4&#8221; css=&#8221;.vc_custom_1518763663115{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1585159164333{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;box-shadow&#8221;][vc_column_inner css=&#8221;.vc_custom_1585230684715{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 35px !important;padding-right: 25px !important;padding-bottom: 50px !important;padding-left: 25px !important;background-color: #c51a1b !important;}&#8221;][vc_custom_heading text=&#8221;MTEL TV&#8221; font_container=&#8221;tag:h4|font_size:22px|text_align:center|color:%23ffffff|line_height:35px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1612902061330{margin-top: 0px !important;margin-bottom: 0px !important;border-bottom-width: 1px !important;padding-top: 0px !important;padding-bottom: 16px !important;border-bottom-color: rgba(255,255,255,0.3) !important;border-bottom-style: solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1597313505740{margin-top: 18px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 4px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Download the application for 7 days and see for yourself the quality of our service.<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;12px&#8221;]\r<!-- rt-button2 -->\r<div class=\"rt-button2 element-two hover-style-one exa703584a0c9848d  button-custom\"  data-button-direction=\"center\" data-button-fullwidth=\"false\" ><a style=\" color: #161617; font-size: 13px;\" class=\"rt-button2-main  vc_custom_1597391527601\" href=\"https:\/\/mojago.tv\/usa\/en\/try-for-free\/\"  title=\"Try for free\" target=\"_self\"><div class=\"overlay\"><\/div><div class=\"placeholder\">TRY FOR FREE<\/div><\/a><\/div>\r<!-- rt-button2 -->\r[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;22px&#8221;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1585159331337{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;8398&#8221; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; el_class=&#8221;box-shadow&#8221; css=&#8221;.vc_custom_1617260358482{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;20&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1585158123503{margin-top: 70px !important;margin-bottom: 70px !important;background-color: #ffffff !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;3\/4&#8221; css=&#8221;.vc_custom_1520490166476{margin-left: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Manual for installation and use of the device&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|line_height:27px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1597302096529{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;7134&#8221; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1585240089638{margin-bottom: 20px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;60px&#8221;][vc_custom_heading text=&#8221;Frequently asked questions and answers&#8221; font_container=&#8221;tag:h2|font_size:28px|text_align:left|line_height:27px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1597302161248{margin-top: 0px !important;margin-bottom: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/pages\/7756"}],"collection":[{"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/comments?post=7756"}],"version-history":[{"count":19,"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/pages\/7756\/revisions"}],"predecessor-version":[{"id":9529,"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/pages\/7756\/revisions\/9529"}],"wp:attachment":[{"href":"https:\/\/mojago.tv\/usa\/wp-json\/wp\/v2\/media?parent=7756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}